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Refund Policy

Shipping Policy

We provide free shipping on all orders!

Your order will be dispatched within 1 working day of receiving payment (Monday-Saturday). We ship out all orders the same day of the purchase. If ordered later than 4:00 pm EST., your order will be collected and ready to ship on the next business day. Expedited Shipping is offered at checkout.

Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@metrixpremiumparts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@metrixpremiumparts.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Trade name: Metrix Premium Chassis Parts Phone number: 8622034040 Email: support@metrixpremiumparts.com Physical address: Wimas Sales LLC, 575 Corporate Drive, 501, Mahwah NJ 07430, USA