Metrix Premium Chassis Parts Return Policy

Return Eligibility and Time Frame

We at Metrix Premium Chassis Parts are committed to ensuring your satisfaction. Items purchased from MetrixPremiumParts.com, with exceptions listed below, can be returned within 30 days of the original purchase date. Please ensure that all components and items included in your original package are returned.

Inspection and Reporting of Issues

Upon receipt of your order, we urge you to thoroughly inspect the package for any parts that are missing, damaged, or incorrect. Should you encounter any such issues, immediately contact our customer service via email or phone for assistance in arranging a replacement or refund. Please be advised that we cannot accept responsibility for any missing, damaged, or incorrect parts after 30 calendar days from delivery, irrespective of fault. Additionally, Metrix Premium is not liable for packages that are lost or stolen, and such issues should be addressed with the shipping company.

Disclaimer of Additional Costs

Please be aware that Metrix Premium Chassis Parts does not cover any labor expenses, mechanic fees, towing costs, additional repair costs, rental car expenses, or other incidental costs that may arise from the use or installation of our parts, even in situations where the parts are defective or were shipped in error.

Non-Returnable Items

Certain items are not eligible for return. These include parts that have been modified, used, and opened.

Responsibility for Return Shipping Charges

We will cover return shipping charges only if the return is a result of a manufacturing defect or an error on our part. In other circumstances, the customer is responsible for these charges.

Refund Processing Timeline

Your refund will be processed within 7 days of receiving and inspecting your return. Once processed, an email confirmation will be sent. Please allow 1-7 business days for the credit to appear in your account, as per your financial institution's policies.

For any questions or assistance, feel free to contact our customer support team directly at +1 (862) 203-4040.

Metrix Premium Chassis Parts is dedicated to ensuring a smooth and fair return process, aiming for your utmost satisfaction with every purchase.