Frequently Asked Questions

How do I place an order?

Enter your car details, confirm fitment, add suitable parts to your cart, apply any available coupons, and securely complete your purchase through the checkout process. If you have fitment questions, reach out to our team for assistance.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover for secure and convenient transactions. Standard rates apply.

We accept Apple Pay, Google Pay, and Meta Pay for convenient and secure transactions. Card rates apply for each payment method.

What is the Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For further information on return policy please visit our Return Policy. 

What is your Privacy Policy?

At Metrix Premium, we are committed to safeguarding the privacy of our customers. Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information. Please visit Privacy Policy for more information.

What is the warranty policy on Metrix Premium parts?

All our products come with a 3 Year / 36, 000 miles limited warranty from date of installation. Visit https://metrixpremiumparts.com/pages/quality-warranty for cases that apply to limited warranty. Please note that this limited warranty has no cash value.

What if my item is damaged upon arrival?

If your item arrives damaged, please contact our customer support team immediately. We will promptly assist you in resolving the issue, whether through a replacement, refund, or other suitable arrangements. For more details, refer to our Return Policy for damaged or defective items.

Where can I find Metrix Premium's parts catalog?

Our online catalog can be accessed on our site www.metrixpremiumparts.com

Are Metrix Premium parts pre-greased?

Some Metrix Premium parts are pre-greased, and some are greaseable. Please examine item images before your purchase, if you have further questions, please email our Technical Support Line. Email: support@metrixpremiumparts.com

Which is better; pre-greased or greasable parts?

The differences between a greaseable and non-greaseable part play a direct role in its function. Please visit https://metrixpremiumparts.com/blogs/news/greaseable-vs-non-greaseable-joints-which-is-best-for-you for a detailed explanation on the differences between pre-greased and greaseable parts.

How much grease should I use when servicing my Metrix Premium part?

Typically, two to three pumps from a standard grease gun are sufficient when maintaining a Metrix Premium part. As a general rule, you can stop when you notice movement in the dust boot.

Who do I contact for a technical question?

For all technical inquiries, please email our Technical Support Line. Email: support@metrixpremiumparts.com

Where can I purchase parts from Metrix Premium?

You can purchase Metrix Premium parts from our site: www.metrixpremiumparts.com

Does Metrix Premium parts come with cotter pins?

Some Metrix Premium parts come with cotter pins, and some do not. Please examine item images before your purchase, if you have further questions, please email our Technical Support Line. Email: support@metrixpremiumparts.com

What is an imitation or counterfeit auto part?

Untrustworthy merchants and distributors sell counterfeit vehicle components that are replicas of name-brand products largely on online channels. Customers find it challenging to distinguish between genuine name-brand products and replicas. Counterfeit parts can lead to mechanical problems and cause safety problems. If you believe a part you bought is an imitation, please email our Technical Support Line. Email: support@metrixpremiumparts.com

Can I purchase multiple products as a kit?

Metrix Premium offers bundles and kits for steering and suspension components. If a Metrix Premium kit does not already exist for your car, please email our Sales Support Line to make a request. Email: sales@metrixpremiumparts.com

What kind of products does Metrix Premium offer?

Metrix Premium offers Steering and Suspension Chassis Parts and Brake Disc Rotors. Brake Pads will be added to our Online Store soon.

How can I become a Metrix Premium distributor?

To become an authorized distributor please email your request. Email: wholesale@metrixpremiumparts.com

Which distributor brands are authorized Metrix Premium sellers?

None. Currently, there are no authorized sellers in United States except Metrix Premium Chassis Parts.

How can I apply for a job at Metrix Premium?

Please email your resume: Email: careers@metrixpremiumparts.com